In the case of return of goods and refund to the customer who has previously made a payment with any of the payment cards, in part or in full, and regardless of the reason for return, Lucky Me d.o.o. Beograd is obliged to make a refund exclusively through VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the cardholder's account at the seller's request.
In accordance with the current Consumer Protection Law, (Official Gazette of the RS No.62/2014, 6/2016 and 44/2018) we hereby inform you about the following:
The Buyer has the right to cancel the purchase and return the goods within 14 days of purchase, unless the ordered and due goods are made according to special consumer requirements, custom-made, or personalized.
The Buyer exercises this right by sending a statement of withdrawal from the purchase to the Seller no later than 14 days from the date the goods are received by the Buyer. Before returning the goods, please inform us about the cancellation of the purchase by sending us an e-mail to: firstname.lastname@example.org
The Buyer must return the product unused, undamaged and in the original packaging. The costs of transport, or return of goods, are borne by the Buyer.
Lucky Me Jewellery reserves the right not to accept back the reclaimed product if the inspection reveals that the product has been used and/or damaged.
Upon receipt and inspection of the returned product, the Seller is obliged to return to the Buyer the amount paid without delay, and no later than 30 days from the date of receipt of the returned products.